Refund Policy

Effective: August 16, 2026

This policy applies to Converge cloud subscription services (monthly/annual plans paid via Stripe, Paddle, or Cryptomus). Refunds for self-hosted licenses are agreed separately.

1. Refund Eligibility

• Within 14 days of first purchase: full refund available (once per account; applies to the first monthly or annual cycle)
• Major service outage: if the platform is unavailable for more than 72 consecutive hours due to our fault, a prorated refund for the remaining period may be requested
• Duplicate charge / charged after cancellation: verified overcharges are refunded in full

2. Non-Refundable Cases

• First purchase beyond the 14-day window
• Renewal cycles (you may cancel anytime before renewal; no further charges occur, service continues until the cycle ends)
• Account terminated for Terms of Service violations
• One-time service fees (custom development, data migration, dedicated support)

3. How to Request

Email billing@converge.io with: account email, order number or invoice ID, and reason. We respond within 48 hours.

4. Processing Time

• Stripe / Paddle: refunded to the original payment method within 5-10 business days of approval
• Cryptomus (USDT): converted at the exchange rate on the refund request date, returned to the original address within 5 business days

5. Chargebacks

If you have questions about a charge, please contact us first at billing@converge.io. Accounts that file a bank chargeback without prior contact may be suspended until the issue is resolved.

6. Contact

Billing & refunds: billing@converge.io